SHIPPING & RETURNS

SHIPPING POLICY

All my items didn't ship, and I received a partial refund

STC strives to fill all orders 100%. If STC can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.

How much do you charge for shipping?

Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS to Overnight.

See above for Bulk Order shipping fees.

We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply.

Free shipping orders can only be shipped to one address

Clearance items do not qualify for free shipping. If the clearance item shares the cart with a non clearance item the order will ship for free.

How do you handle missing packages?

Please note, STC are not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. STC customer service will assist you in filing a claim with the courier.

I just placed an order. How long before it will be shipped?

Orders are shipped via USPS or UPS depending on the shipping option that was picked. We ship Monday through Friday from our warehouse and we do our best to process orders within 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic UPS shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. UPS 2-Day will take 3 business days and UPS Next Day will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.

RETURN & EXCHANGE POLICY

STREET TALK CLOTHING will only accept returns for items in an 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores. This means items must come with all original undamaged packaging, labels and tags must still be attached. If the original packaging is damaged, you will be assessed a 15% restock charge. There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on. If you have questions or concerns about your item's condition, we will gladly help you out.

Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box to be returned back to STC. If you purchase footwear the shoe box must go into another box and the shipping labels must go on the outside of the box.

If I need to return an item do I need to pay postage? Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product? STC does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
If I buy an item online can I return it to one of the STC retail stores? At this time items purchased online cannot be exchanged in any STC locations.
What if I have a damaged item or something different from what I ordered? If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping. We will reship the item if available or refund you in full.
Can I buy something in the store and return it online? Unfortunately no not at this time.